Thanks for asking.
If you forgot the 2FA backup key, please follow the steps below to provide relevant information. The SafePal team will assist in resetting the original Google Authenticator so that you can re-verify.
- Write down your Wallet Name and account address on paper.
- Prepare a legal document that can prove your identity, such as a passport or identity card.
- Take a clear picture of yourself holding the documents in Step 1 and 2(see the sample below).
- Submit the picture and the information in Step 1 from this form
After receiving your reset request. SafePal team will deal with your needs as soon as possible and will notify you via email after completion. Thanks for your cooperation.