Thanks for reaching out.
For SafePal hardware wallet, the most secure way is to create a new wallet on SafePal and transfer the assets into it.
Because If you recover the other wallet mnemonic phrase to SafePal, then no one can be sure if it leaked. If you can sure your mnemonic phrase is safe then you also can recover it on SafePal.
SafePal is using BIP39/44 standard so you could recover the mnemonic phrase in any other BIP39/44 compatible wallet.
Here is a recovery guide video, kindly check it if you are interested. ,
For SafePal wallet, the most important thing is the mnemonic phrase, so never give it to anybody. always keep it in the security place. Because anyone who gets your mnemonic can control your assets！
Hope this could help.