If you forgot the 2FA backup key, please follow the steps below to provide relevant information. The SafePal team will assist in resetting the original Google Authenticator so that you can re-verify.
- Write down your Wallet Name and account address on paper.
- Prepare a legal document that can prove your identities, such as a passport or identity card.
- Take a clear picture of yourself holding the documents in step 1 and 2(see the sample below).
- Submit the picture and the information in Step 1 to this form
After receiving your request, we will initiate the reset process as soon as possible. Once the reset succeeds, you will receive the follow-up notification via email. Thanks for your cooperation.