Troubleshooting – SafePal Help Center

Troubleshooting

About Wallet Usage

Error Code or Bug

Token and Coin

PC/Laptop can’t recognize the S1 device

How Does SafePal Protect Your Online Privacy?

I recovered a wallet in SafePal but my balance shows 0 and the addresses are changed. What happened?

The token price is not displayed in the wallet. Why is that?

About Blockchains & Transfers

I made a wrong transfer. Can I get it back?

About 0.5 XLM activation fee of a new wallet

About 10 XRP activation fee of a new wallet

About 1 DOT activation fee of a new wallet

When I transfer XRP to SafePal, the exchange requires that must fill in the Tag. What Tag should be filled in?

I custom added the Vechain token with the correct contract address, and transferred some Vechain to my SafePal address, but why I can't see my VET balance on SafePal？