FAQ

Troubleshooting

About Wallet Usage

How Does SafePal Protect Your Online Privacy?

I recovered a wallet in SafePal but my balance shows 0 and the addresses are changed. What happened?

The token price is not displayed in the wallet. Why is that?

The derivation path of the address of the currency already supported by SafePal.

I encountered some problems with SafePal's Buy crypto feature, what should I do?

How to Export Public Key from SafePal?

About Blockchains & Transfers

I made a wrong transfer. Can I get it back?

About 0.5 XLM activation fee of a new wallet

About 10 XRP activation fee of a new wallet

About 1 DOT activation fee of a new wallet

When I transfer XRP to SafePal, the exchange requires that must fill in the Tag. What Tag should be filled in?

I custom added the Vechain token with the correct contract address, and transferred some Vechain to my SafePal address, but why I can't see my VET balance on SafePal？