What Should I Do if My Package is Damaged？ September 22, 2021 08:39 Updated Should your package is damaged when you receive it, please submit a request and attach a picture of the damaged product. Our customer service team will assist you in this case as soon as possible. Related articles How Can I Be Sure the S1 Device I Received is Genuine? Still Haven’t Received My Package. What Could be the Reason? How long can a S1 hardware wallet sustain after it’s fully charged？What if I don’t charge it for a long time? Why is My Order Cancelled? Can I Change the Shipping Info after I Placed an Order?