1. Always keep your mnemonic phrase in secure locations
The mnemonic phrase, another format of the private key, is the only proof of ownership for your crypto assets. Once lost, nobody including SafePal team could help to recover your assets/recovery phrase/account. Please store the phrase in offline and secure places, such as a safe box.
Your mnemonic phrase = Your funds, take care of your phrase because this is the only key to access your funds.
Be careful of scammers!
a. The SafePal official support channels are:
Please do not trust any other channels. They might be hosted by scammers!
b. No one from the SafePal team will ever ask you for your mnemonic phrase or money. The only access to your crypto asset is the mnemonic phrase, always keep it secure in your hands.
c. If you have any doubt/questions, please contact us, we will do our best to enlighten you and to avoid you from losing some funds. Indeed, some mistakes can cost a lot due to the difficulty to understand some security basics.
2. Always set a strong PIN code
The PIN code on the S1 hardware wallet would be used as your signature when you need to approve and sign a transaction. Please avoid using weak PIN codes such as “123456” or “666666”. Try to set a complex and strong PIN code instead.
If you don’t remember your pin code, the device will be reset after several wrong attempts, and you will have to enter your recovery phrase to set up a new PIN code and access again to your funds.
3. Reset wallet when you stop using the device
Please remember to reset wallet (SafePal device--Settings--Reset wallet) and wipe all data if you decide to quit using SafePal wallet for a while. Don't worry about losing money. Once the wallet is reset, you can still recover the wallet with the correct mnemonic phrase. So don’t forget to back up the mnemonic phrase before reset.
4. Keep a low profile of your crypto asset
It is always better to keep a low profile and not tell anyone how many assets you possess. You should be especially cautious when talking to your friends through social networks about your crypto assets. Hackers might pay special attention to such information, and you account could become a target.
5. Recommend using SafePal Cypher to keep your seed phrase
As a paper remains fragile and can disintegrate over time, we advise you to store your recovery phrase on a SafePal cypher metal board, which will keep your phrase 100% safe for a lifetime.