Dear users, thank you for choosing and using the SafePal Software wallet!
This article provides a step-by-step tutorial on how to back up your SafePal software wallet to iCloud/Google Drive.
This update is applicable ONLY to the software wallet/mobile App specific addresses, and is not provided for the SafePal hardware wallet (note that the software wallet feature is fully optional and the backup is stored in your Google Drive or iCloud if you choose to use this function; Safepal does NOT store or have access to any of your information, as stated here ).
If you have any questions about this feature, feel free to view the 'FAQ' list in this article or submit a ticket to us from here.
This article contains the following steps:
- Step 1 Create a new SafePal software wallet
- Step 2 Back Up your software wallet to iCloud/Google Drive
- Step 3 Completed
Step1 Create a new SafePal software wallet
The first step is to download the SafePal App from here, and set up the latest SafePal App V4.0.0 or above on your phone.
Click 'Software Wallet'.
Click 'Create a new wallet'.
Enter your security password to approve the software wallet creation.
Name your software wallet, and click ‘Continue’.
Step2 Back Up your software wallet to iCloud/Google Drive
You should see a popup message ‘Wallet Created’ appearing for a short while, indicating that you have successfully created a SafePal software wallet.
Click ‘Back up to Google Drive’.
Create your backup password and click 'Next'.
Carefully read the notes and ensure you have backed up the backup password, tick the box, and click 'Start Backup'.
Step3 Completed
Congratulations! Your software wallet backup is completed. You can click 'Start Using Wallet' to use your SafePal software wallet!
FAQs:
1. Does the mobile app feature to create a backup of my seedphrase compromise security? Does it affect the security of my SafePal S1 hardware wallet (since it is used with the mobile app?
No, this update is ONLY for the software wallet/mobile app specific addresses (note that the software wallet feature is fully optional and the backup is stored in the user’s Google Drive or ICloud if the user chooses to use the function; Safepal does NOT store or have access to user information, as stated here).
More importantly, the private key is stored in the Secure Element Chip of the SafePal S1 hardware wallet and does not leave the hardware wallet in any form. The function/ability does NOT exist for seed phrases for the hardware wallet addresses to be backed up or sent to Google Drive or ICloud — The hardware wallet firmware is separate and distinct from the software update, and SafePal will NEVER introduce a backup function for the hardware wallets or the hardware wallet firmware, and recommends users to store their seed phrases offline using the Cypher protector or on a piece of paper in a safe place. (Please refer to the guide on best security practices here).
2. What happens if my Google drive or iCloud gets hacked?
If your iCloud/GoogleDrive account gets hacked, the encrypted seed phrase backup file will be exposed to the hacker, but cannot be decrypted without the password configured by the user. In this case, the SafePal software wallet should still be safe.
As such it is NOT recommended to store any screenshots or text files of the corresponding passwords in the Google Drive or ICloud to prevent any security vulnerabilities (if the user’s ICloud or Google Drive is hacked).
