When your Swap order is stuck, you can cancel the order easily. This article shows how to cancel a stuck Swap order.
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Step 1 Enter the Swap order history
Open the SafePal App, go to the Swap tab, and click the order icon at the right upper corner of the Swap page
Step 2 Select the stuck order
In the order history, you will see all of the historical Swap orders. Click on the stuck order and enter the order info page.
Step 3 Cancel the order
On the order detail page, the details of the stuck order are displayed. There will be two options for a stuck Swap order: 1) continue to exchange with the updated exchange rate, or 2) cancel the order.
In this article, choose to cancel the order, and sign the approval. Please note that the network fee for the returned order will be at your expense.
After approving the action, the funds will then be returned to your wallet within one hour.
