I didn’t use the SafePal hardware wallet during the entire process of creating a wallet and sending assets in the wallet. Why is that?

Thanks for asking.

SafePal now has two product lines: the SafePal Hardware Wallet and SafePal Software wallet, both are managed and paired through the SafePal App. When firstly create the SafePal wallet inside the SafePal App, users will be asked to choose the wallet type(see the screenshot below). No matter SafePal software wallet or a hardware wallet, SafePal App or SafePal server doesn't store or access your private key or crypto assets.

A possible reason that you didn’t use the SafePal Hardware Wallet throughout the setup and sending process is that you have mistakenly created a SafePal Software Wallet. To verify this detail, please go to the main page in the App, click the wallet icon at the left upper corner, and see if your wallet account is under the ‘Software Wallet’ section. If yes, then you are using a SafePal Software Wallet instead of hardware wallet.

To use your S1 hardware wallet, please click the + icon to pair the S1 hardware wallet with the App. When a SafePal Hardware Wallet is successfully paired with the SafePal App, you will be able to see the wallet under the wallet list, like the below screenshot.

By the way, even if you are using a SafePal hardware wallet, you do not need to use a SafePal physical hardware wallet when you receive assets. 

When you send assets, you need to use the SafePal physical hardware wallet signature to confirm the transaction.

The role and responsibility of SafePal hardware wallet are to :

1) Generating unique private key with a true random number generator(if you choose to 'create wallet' on SafePal)

2) Keeping your private key 100% secure

3) Verify and sign every 'sending out' transaction(so nobody could mess around with your assets)

The App will play the role of "pulling data from the blockchain and display in the cellphone".

Hope this could help!