FAQ

SafePal S1 Hardware Wallet

User Manual

User Manual

Get Started & FAQ

How to Set Up a S1 Hardware Wallet

How to Set a Passphrase on the S1 Hardware Wallet

How to back up the mnemonic phrase of a SafePal S1 wallet

How to verify the mnemonic phrase (seed phrase) on S1 hardware wallet

How to hide/delete a token or coin on SafePal S1

Why can't I see the balance on the hardware wallet? Do I still need to transfer assets from SafePalApp to SafePal S1 hard wallet?

Send/Receive Crypto

How to Send Crypto with a S1 Hardware Wallet

How to Receive Crypto on a S1 Hardware Wallet

I Didn’t Use the S1 Hardware Wallet When I Create a Wallet or Send Crypto. Why is that?

Sending XLM to others but my S1 hardware wallet asks me to add the token to the device first. Why is that?

Firmware Upgrade

How do I know if the firmware is genuine?

How do I know if my S1 device needs an upgrade?

What if I don't upgrade my S1 device?

How to Upgrade a SafePal S1 Hardware Wallet

My computer doesn't show the virtual disk when I plug in the S1 device

Does SafePal support firmware upgrades via mobile instead of PC?