FAQs
- How to contact SafePal official support team
- What's the difference between SafePal hardware wallet and SafePal software wallet？
- Sending XLM to others but my S1 hardware wallet asks me to add the token to the device first. Why is that?
- I Didn’t Use the S1 Hardware Wallet When I Create a Wallet or Send Crypto. Why is that?
- Why can't I see the balance on the hardware wallet? Do I still need to transfer assets from SafePal App to SafePal S1 hard wallet?
- How Long do I Need to Charge the S1 Hardware Wallet Device?
- How long can a S1 hardware wallet sustain after it’s fully charged？What if I don’t charge it for a long time?
- It seems that my SafePal hardware wallet cannot be charged, what should I do?
- The device does not charge or hold battery life after little use, what should I do if it cannot be charged now?
- Is it possible to pair the SafePal S1 hardware wallet with other apps?
- Can I create multiple wallets on one SafePalS1? and Can I pair one SafePal S1 with multiple SafePal App?
- I recovered a wallet on SafePal S1 device but it doesn't show all of my coins. Did I lose my coins? How do I track them back?
