This section is about some FAQs about the order and shipment, hope it is helpful!
1.Q: From which country will you send out the device? How much costs for the tax?
R: All the products shipping from Shenzhen, China. About the tax please consult with your local customs since every country has a different policy for tax. Thanks for your understanding and support.
2.Q: If the goods can ship to our country now? How long it will be take?
R: Thanks for your interest in SafePal products. If you can make the payment successfully that means this area can be shipped, and we will arrange the delivery in 1-2 business days. At the same time, you will receive an email notification with the order number, and the tracking number after the package is shipped.
As for the delivery time, we are sorry that we cannot guarantee the specific time. But, when you place an order, a delivery time range will be displayed for your reference. Thank you for your understanding.
3.Q: How do you know which payment belongs to you and arrange the shipment for me?
R: After you paid successfully for the order, you will have a unique payment ID and order number. We will arrange the shipment for you according to this information, then you will receive the unique tracking number for you.
4.Q: Why I can’t place the order successfully or why does it show the address that I filled it is wrong?
R: Sorry to hear that. The following reasons may be caused you to purchase SafePal failed. It is recommended that you try to adjust the info according to the rules and then try it again.
- If you are a user in China, Sorry for SafePal does not serve Mainland Chinese residents due to the compliance and restrictions of the local Appreciate your understanding. You can learn more Here.
- Due to logistics provider restrictions, overweight packages cannot be shipped. Therefore, it is recommended that you keep each order below 200 USD and try again.
Thank you for choosing SafePal. Unfortunately, If you have adjusted it but still cannot purchase it successfully, please just submit a request.
5.Q: Is it air freight? Or what is the shipping method in general?
R: Yes, it is usually by air